BusinessWell being Squared Medical Scheme positioned beneath provisional curatorship

Well being Squared Medical Scheme positioned beneath provisional curatorship


Financially distressed South African medical scheme Well being Squared, whose administration has taken steps to liquidate it, has been positioned beneath provisional curatorship efficient from 8 September 2022.

The curatorship order was made as some members of the Well being Squared claimed that they’ve been left within the lurch by each Well being Squared and the CMS.


Well being Squared Medical Scheme applies to be wound up

Medical schemes regulator engages different schemes to assist Well being Squared members

The Council for Medical Schemes (CMS), the autonomous statutory physique created by Parliament to control medical schemes in South Africa, confirmed on Friday that Choose Allyson Crutchfield has agreed to put Well being Squared beneath provisional curatorship following a CMS utility.

The CMS stated it introduced the curatorship utility to look at the precise monetary place of the scheme and oversee the liquidation course of.

This follows Well being Squared Medical Scheme, which has about 48 000 members and was shaped in 2018 by means of the amalgamation of two long-standing medical support suppliers, Decision Well being and Spectramed, lodging an utility within the Excessive Court docket in Johannesburg on 18 August 2022 by way of Part 51 of the Medical Schemes Act (131 of 1998) for depart to use for the voluntary winding up of the scheme within the curiosity of its members.

It notified its members in regards to the deliberate winding up on 19 August 2022 by way of an SMS with a hyperlink to a Well being Squared assertion and a duplicate of its excessive court docket discover of movement associated to the winding up of the scheme.

It additional suggested members that the voluntary winding up can be efficient from 1 September 2022.

The CMS indicated it could oppose Well being Squared’s liquidation utility, including that the Nephrology Society had additionally filed intervening affidavits to postpone the liquidation for 2 months.

The case stood down and thereafter an order was issued for Well being Squared to proceed offering cowl to members who had life threatening circumstances till the tip of this month.

This was to handle issues skilled by Well being Squared members who had been present process dialysis and different costly life saving therapies in acquiring various healthcare cowl.

The CMS stated on Friday that the court docket agreed with it {that a} curator is an acceptable treatment to handle the issues it has raised, including that the CMS has a statutory obligation to uphold the rights and pursuits of beneficiaries.

The council stated the curator’s function and mandate are, amongst different issues, to revive total efficient governance of the scheme whereas guaranteeing continued servicing of members and beneficiaries of the scheme.

Johannes Seoloane has been appointed curator of Well being Squared.

The CMS stated Seoloane is predicted to take full management of the scheme and attend to all complaints and queries from involved beneficiaries looking for help with their membership.

The council added that Seoloane has intensive expertise and information of the healthcare trade, spanning greater than 20 years.

Seoloane is a former CEO of Sanlam Well being and in 2018 was appointed curator of the South African Municipal Employees Union Nationwide Medical Scheme (SAMWUMED) and final 12 months was appointed provisional curator of KeyHealth Medical Scheme,

The CMS suggested Well being Squared to direct all queries, complaints and inquiries to Seoloane by electronic mail at or to cellphone him on 011 796 6425.

Disgruntled members of Well being Squared have complained about a lot of points because the medical scheme suggested them it was was to be wound up.

One member complained about issues skilled in acquiring authorisation from Well being Squared for hospital admissions and procedures within the interval earlier than 31 August 2022, the date after which the scheme indicated it could not honour claims.

The member stated that whereas Well being Squared had knowledgeable members it could cowl prices incurred earlier than the tip of August, it was not possible to succeed in the scheme on its telephones to get pre-authorisation for hospital admissions and procedures.

“Consequently, medical therapy is being withheld by service suppliers.

“My dad is at present in hospital in want of surgical procedure and, simply to be admitted, needed to pay R22 000 they usually [the hospital] have refused surgical procedure pending him getting pre-authorisation from Well being Squared, which is unresponsive,” he stated.

One other Well being Squared member expressed concern about what would occur to the “great amount of financial savings” he had invested within the scheme whereas one other requested who they might contact about points with the persistent remedy utilized by an aged member of the scheme.

An additional Well being Squared member complained in regards to the lack of communication from Well being Squared and the CMS and the way members had been left to handle the collapse of the scheme and the withdrawal of their medical support cowl on their very own.

He stated a certificates of membership with a resignation date from Well being Squared was required by all different medical schemes earlier than they’d allow them to affix the scheme.

The member stated he spent an hour on maintain at Well being Squared simply to pay money for somebody in its membership division, who supplied him with an electronic mail to which he may ship this request.

He added that thereafter he needed to ship two emails to Well being Squared earlier than receiving the required certificates.

“A minimum of now I can transfer ahead with my very own utility with a brand new medical support, which was already in place pending this medical support membership certificates with a resignation date,” he stated.

He confirmed he had managed to affix BestMed, which has waived the three-month ready interval earlier than accepting claims, however the ready interval would apply to a member of the family who had joined Discovery Well being.

The member described the lack of understanding coming from Well being Squared and the CMS as “loopy”.

“The one data we’re getting is from radio interviews or the CMS press releases on its web site. Principally nothing has come from Well being Squared,” he stated.


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